Shipping Policy
Last updated: January 1, 2025
Free Shipping on Orders Above ₹2000
We ship pan-India via trusted courier partners. Orders are dispatched within 1 business day of confirmation and delivered in 2–6 business days depending on your location.
Order Journey
Order Confirmed
You receive an email + SMS confirmation with your order ID.
Packed & Dispatched
We pack your order within 1 business day and hand it to the courier.
In Transit
Track your shipment live via the tracking link sent to your email.
Out for Delivery
Courier attempts delivery. You may receive a call before arrival.
Delivery Timelines by Zone
Timelines are estimates and exclude public holidays. Delays due to weather, strikes, or courier disruptions are beyond our control.
Shipping Charges
Order Tracking
Once your order is dispatched, you will receive an SMS and email with a tracking link. You can also track your order anytime from the "Track Order" page on our website using your order ID and registered email.
Delivery Attempts
Our courier partners make up to 2 delivery attempts. If both attempts fail (recipient unavailable, incorrect address), the package is returned to our warehouse. Re-delivery charges may apply. Please ensure your address and phone number are correct when placing the order.
Bulk & Custom Orders
Bulk orders (500+ pieces) or custom-printed bags require an additional 5–7 business days for production before dispatch. Estimated dispatch dates are communicated at the time of order confirmation. Express production is available for an additional charge.
Incorrect Address
Address corrections must be requested within 2 hours of placing the order by contacting us via WhatsApp or email. Once the package is dispatched, address changes are not possible and any re-delivery or return charges will be borne by the customer.
International Shipping
We currently ship within India only. For international enquiries, please contact us at hello@vilposbags.com.
Questions about your delivery?
We respond within 24 business hours.