Refund Policy
Last updated: January 1, 2025
Full Refunds on Eligible Orders
We offer 100% refunds to the original payment method for eligible cases. Refunds are initiated within 24 hours of approval and credited within 1–7 business days depending on your payment method.
Eligible for Refund
- Product arrived damaged or defective
- Wrong item delivered
- Order cancelled before dispatch
- Duplicate payment made by mistake
- Product significantly not as described
Not Eligible
- Change of mind after delivery
- Custom-printed orders (unless manufacturing defect)
- Return request raised after 7 days of delivery
- Products damaged due to customer misuse
Refund Timelines
Timelines start from the date of refund initiation, not from the date of your request.
Refund Process
Submit Request
Raise a return/refund request via My Orders or email us at orders@vilposbags.com with your order number and reason.
Review (within 24 hrs)
Our team reviews your request. For damaged/wrong items, photos may be requested as evidence.
Approval & Initiation
Once approved, refund is initiated immediately. For returns, refund is initiated after we receive the item.
Credit to Your Account
Amount is credited to your original payment method within the timeline shown above.
Partial Refunds
If only part of your order is eligible for a refund (e.g., one item in a multi-item order is damaged), we refund the proportional amount including the GST for that item. Shipping charges are refunded only if the entire order is returned.
Prepaid Orders Cancelled Before Dispatch
If you cancel a prepaid order before it is dispatched, the full amount including shipping (if paid) is refunded within 24 hours of cancellation confirmation.
Duplicate / Accidental Payments
If you were charged twice for the same order due to a payment gateway error, the duplicate amount is refunded within 3 business days. Please email us with your order ID and bank transaction reference.
GST Refunds
Refunds include the GST amount paid on the product. A revised invoice is issued for tax compliance purposes.
Need help with a refund?
We respond within 24 business hours.