Question 1

How long does delivery take?

Accepted Answer

Standard orders are delivered in 5–7 business days pan-India. Metro cities (Delhi, Mumbai, Kolkata, Bengaluru) typically receive orders within 3–4 days. Bulk orders above 500 pieces may take 7–10 business days for production + dispatch. You can track your order at any time using the link in your confirmation email.

Question 2

Is there a minimum order value?

Accepted Answer

No minimum order value for retail purchases. Orders above ₹999 qualify for free shipping. For bulk / wholesale orders, the minimum is typically 50 pieces per design for custom printing.

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched, you'll receive a tracking number via email and SMS. You can also track your order at /track using your order number and email address. No account required.

Question 4

Do you deliver pan-India?

Accepted Answer

Yes, we deliver to all serviceable pincodes across India. Enter your pincode on the product page to confirm availability. Remote areas may take 1–2 extra days.

Question 5

Can I change my delivery address after placing an order?

Accepted Answer

Address changes can be made within 2 hours of placing the order. Please contact us immediately via WhatsApp (+91 98765 43210) or email (hello@vilposbags.com). Once the order is packed, address changes are not possible.

Question 6

What materials do you use?

Accepted Answer

We use premium natural jute (hessian/burlap) and 100% cotton canvas — both fully biodegradable and sustainably sourced. Our jute comes from West Bengal and Odisha, while cotton is sourced from certified mills. We never use synthetic blends unless explicitly specified by the customer.

Question 7

How strong are your bags? What weight can they carry?

Accepted Answer

Our standard jute tote bags can carry 8–12 kg comfortably. Heavy-duty variants with reinforced stitching can handle up to 15 kg. Cotton bags typically carry 5–8 kg. Load capacity is listed on each product page.

Question 8

Are the bags washable?

Accepted Answer

Cotton bags are fully machine-washable (cold wash, gentle cycle). Jute bags are spot-clean only — submerging jute in water can cause it to lose shape. For printed bags, hand-wash is recommended to preserve the print quality.

Question 9

Will the print fade or peel?

Accepted Answer

We use eco-safe water-based inks that are heat-set for durability. Prints are rated for 50+ washes when care instructions are followed. Embroidered logos are even more durable and won't fade. We offer a free reprint if any quality issue arises within 30 days.

Question 10

Do you offer samples before bulk ordering?

Accepted Answer

Yes! Contact us at hello@vilposbags.com to request a sample kit. Sample bags are chargeable (at cost price) but the amount is fully adjusted in your bulk order invoice.

Question 11

What sizes are available?

Accepted Answer

We offer sizes from small gift bags (15×20 cm) to large grocery/shopping bags (40×45 cm). Standard sizes are listed on product pages. Custom sizes are available for bulk orders above 200 pieces — share your requirements and we'll send a quote.

Question 12

What is the minimum order for custom printing?

Accepted Answer

The minimum order quantity (MOQ) for custom printed bags is 50 pieces per design. For embroidery, MOQ is 100 pieces. There is no MOQ for bags without custom branding.

Question 13

What file format should I provide for my logo?

Accepted Answer

Please provide your artwork in PDF, AI, or high-resolution PNG (min 300 DPI) format. For screen printing, we prefer vector files (AI or EPS). Our design team can help with basic adjustments free of charge.

Question 14

How many colours can I print?

Accepted Answer

Standard pricing includes up to 2 colours. Additional colours are available at ₹2–3 extra per piece per colour. Full-colour photo printing (CMYK) is available for cotton bags — contact us for a quote.

Question 15

Do you offer wholesale pricing?

Accepted Answer

Yes. Bulk discounts start at 50 pieces (5% off) and scale up to 30% off for orders above 5,000 pieces. For large corporate or institutional orders, contact hello@vilposbags.com for a custom quote.

Question 16

Can I order different designs in one bulk order?

Accepted Answer

Yes, each design must meet the individual MOQ (50 pcs for printing). You can combine multiple designs in one order and still receive bulk pricing on the total quantity.

Question 17

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), UPI (GPay, PhonePe, Paytm, BHIM), credit/debit cards (Visa, Mastercard, RuPay), and net banking. Online payments are processed securely via Razorpay. We do not store any card or UPI details.

Question 18

Is GST included in the displayed price?

Accepted Answer

Prices shown on the website are exclusive of GST. Applicable GST (5% or 12% depending on product type) is added at checkout and shown as a separate line item.

Question 19

What is your return policy?

Accepted Answer

We offer a 7-day return window from delivery for all products. Damaged, incorrect, or defective items are replaced or refunded in full. For custom-printed orders, returns are accepted only for manufacturing defects — not for design errors provided by the customer.

Question 20

What if my product arrived damaged?

Accepted Answer

Please photograph the damage and contact us within 48 hours of delivery via WhatsApp (+91 98765 43210) or email. We will arrange an immediate replacement or full refund, no questions asked.

Frequently Asked Questions

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